A walk-in line your clients join from your own app.

What your clients do

• Open your app, pick a service (or “not sure yet”) and a barber (or anyone), and join the line
• See their place and a wait range, which updates while the app is open
• Tap that they are on their way and say how long they need, so their place is kept
• Leave the line if their plans change, and join again at the back later

How the wait is worked out

The wait is a range, never a promise. MeetScarlet looks at who is working today, their breaks, the appointments already booked, who is in each chair and how long each service takes, then fits each person in the line into the first gap long enough for their cut. A 20-minute gap before an appointment fits a 15-minute cut, not a 30-minute one. The longer the wait, the wider the range.

When nobody can be fitted in before the barbers finish for the day, the app says so instead of showing a time.

How your desk runs the line

• Add a walk-in who came in off the street, with or without a service and barber
• Call the next person to a barber's chair, then seat them, and mark the cut done with the service and price
• Skip someone who is not there when called: they move back one place, once
• Mark a no-show, or remove someone from the line

The line board sits next to the appointments calendar in the admin, so a barber's booked cuts and walk-ins are planned together.

Rules that keep the line honest

A place joined from home is kept once the client says they are on their way or checks in at the shop, so nobody holds a place from the sofa. We set these values with you during setup.

When it is not the right fit

• You want clients to get a text or a notification when they are called. Today the client sees their place in the app while it is open; there is no text or notification when they are called.
• You run several shops from one line. Each MeetScarlet shop runs one walk-in line.
• You only take appointments. Your booking link and appointment calendar cover that without a line.