Terms of service

Updated November 10, 2026.

Who we are and which law applies

MeetScarlet is a product of App369 LLC, a Florida limited liability company with its registered office at 8225 Emerald Winds Circle, Boynton Beach, FL 33473, USA. App369 LLC is "MeetScarlet" and "we" on this page.

These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any legal action between us is brought in the state or federal courts located in Palm Beach County, Florida, and both of us agree to those courts.

These terms

These terms are an agreement between MeetScarlet and the business that signs up ("you"). The person who signs up confirms they can agree for the business. By creating a studio or paying for a plan, you agree to them. The descriptions on the rest of the site are information; this page is what binds us.

What MeetScarlet is

MeetScarlet is a booking app that a business rents for a monthly or yearly fee. It includes a web booking page at go.meetscarlet.com, an admin app for you and your staff, and apps on the App Store and Google Play, published under your own business name from your own developer accounts.

Apple and Google decide whether to approve an app, and we don't control that. If a store rejects your app, we fix what we can and resubmit. Your web booking page keeps working the whole time.

There is no free trial.

Plans and prices

• MeetScarlet: $349 a month, or $3,490 a year. It includes 1 location and 5 staff logins.
• MeetScarlet Pro: $499 a month, or $4,990 a year. Pro includes up to 3 locations and 20 staff logins, and adds push broadcasts and text reminders to clients (text reminders: coming soon).
• Setup: a one-time $999 setup fee when you start on monthly billing. There is no setup fee when you start on yearly billing.
• Taxes: prices don't include taxes. We don't add any tax at checkout today, and you are responsible for any tax that applies to you.
• Other fees: Apple's developer fee ($99 a year), Google's ($25 once) and Stripe's processing fees are separate, and you pay them.

Founding studios

MeetScarlet is live, and founding studios can join now. Founding studios are the first studios to subscribe to MeetScarlet on monthly billing while founding places are open. We plan 10 places and close the offer when they are taken.

A founding studio pays $299 a month instead of $349 for the first 24 months of its subscription, and the $999 setup fee is included at no charge. If you cancel and come back within those 24 months, the founding price applies again for the rest of them. There is no deposit: a founding studio holds its price by subscribing.

After the 24 months we may move you to the standard MeetScarlet price, with at least 30 days' written notice. Nothing changes your price automatically.

A founding studio's app goes live once its setup is done, usually about 4 to 6 weeks after it joins, most of it Apple's enrollment.

Founding plan refunds

If you cancel before your app is first live in the App Store or Google Play, we refund your most recent monthly payment in full.

If your app isn't live in either store within 90 days of your first payment, for reasons on our side, you can cancel and we refund everything you've paid us. Time spent waiting on you, such as Apple or Google developer enrollment or the details we need from you, doesn't count towards the 90 days.

Fees you pay Apple or Google directly aren't ours to refund.

Once your app is live in either store, these refunds end, and cancellation follows the Cancelling and refunds section of these terms.

Billing

We charge your card through Stripe at the start of each billing period. Plans renew automatically until you cancel.

The owner can change plans in Settings, under Plan and billing. You see a preview first, then you pay only the difference for the rest of the period, charged straight away. You can't change plans while a payment is overdue or a cancellation is pending.

If a payment fails

If a payment fails, Stripe may try the card again. The admin shows a banner, and you keep full access during a 7-day grace period from the first failed payment. After the grace period, we may make your studio read-only until payment is fixed. We may also make it read-only when a cancelled subscription ends.

When your studio is read-only, you and your staff can still:

• see everything;
• check people in;
• answer messages;
• refund payments;
• export or delete member data;
• manage your MeetScarlet billing, to pay or restart.

Your existing members can still book, move and cancel bookings, pay for them, use gift cards and credit they already hold, and cancel or pause their own memberships. But you can't:

• change settings, services or prices;
• add members at the desk, or edit their tags and notes;
• sell new memberships, packs or gift cards;
• send broadcasts;
• start new store releases or connect a new payment account or web address.

People without an account can't book as guests, and nobody can buy a new membership or pack, until you pay.

Cancelling and refunds

The owner can cancel any time in Settings, under Plan and billing. The cancellation takes effect at the end of the period you've paid for. You keep access until then and can undo it before that date. After it ends, we may make your studio read-only, and you can subscribe again at any time.

We don't refund part-used months, or part-used years on yearly billing. The only exceptions are the refunds described in these terms: the founding plan refunds above, and the refund if you leave over a change to these terms.

Payments you take from your clients

Card payments from your clients go to your own Stripe account, which the owner connects in Settings, under Payments. Stripe's terms apply to that account.

We take a 1% platform fee on card payments your clients make through MeetScarlet for bookings, appointments, memberships, packs, gift cards and no-show or late-cancel fees. Tips are free of our fee. When you refund a payment, our fee on it is returned too. Cash and desk payments outside Stripe carry no fee.

You are responsible for your prices, refunds, disputes and card chargebacks with your clients. Owners and managers can refund payments in the admin app.

Your data and your clients' data

You own the information you and your clients put into MeetScarlet. We process it only to run the service for you, as described in our Privacy policy. We use these providers: Google Cloud (Firebase) for hosting and storage, Stripe for payments, and SendGrid and Workspace369 for email. Text reminders are coming soon; when they launch we will add Twilio for texts.

Export: owners and managers can export the member list (names, email, phone, tags and waiver status) as a CSV file at any time, including while your studio is read-only. Exporting asks for a second sign-in step.

Deleting members: owners and managers can delete a member in the admin app, and members can delete their own account in the app. This removes their personal details. Signed waivers (with the signer's name removed) and payment records stay for record-keeping.

After you cancel, your data stays available so you can come back or export it, until you ask us to delete it. If you ask us to delete your studio, we delete it within 30 days, except records the law or payment records require us to keep.

If we learn of a security problem that affects your data, we tell you as soon as we can.

Your responsibilities

• Keep your Apple, Google and Stripe accounts active and in good standing. The business is responsible for keeping those accounts and their agreements current.
• Have the right to contact your clients, including consent for text messages and marketing email where the law requires it.
• Give your clients your own terms and your own privacy notice.
• Keep staff logins private and remove staff who leave. Turn on two-step sign-in for every owner and manager account. MeetScarlet requires it for sensitive actions such as exports and payment setup.
• Don't use MeetScarlet for anything unlawful, for spam, or to try to break or overload the service.

Our software and your brand

MeetScarlet's software, design and brand are ours. While your subscription is active, you may use MeetScarlet for your business. You give us the right to use your name, logo and content only to build and run your app and booking page.

Availability and support

We work to keep MeetScarlet running at all times, but we don't promise it will never be interrupted, and there are no service credits. We do planned work at quiet hours where we can.

For support, message @meetscarletapp on Instagram. We aim to reply within one business day.

Changes

We may change these terms. For changes that matter, we email the studio owner at least 30 days before they apply. If you don't agree, you can cancel before they apply, and we refund any unused prepaid period. A price change applies from your next renewal after that notice. It never changes a founding studio's $299 price during its first 24 months.

Ending the agreement

You can end the agreement by cancelling. We may suspend or end it if you seriously break these terms, for example by unlawful use, abuse of the service or fees still unpaid after the 7-day grace period. Where we can, we tell you first and give you 7 more days to fix it. We will still let you export your member list.

Liability

We provide MeetScarlet as it is, with no promises beyond these terms, to the extent the law allows. We're not liable for knock-on losses, lost profits, or bookings lost during an outage. Our total liability is limited to the fees you paid us in the 12 months before the claim. This doesn't limit liability that can't be limited by law. Neither of us is responsible for delays caused by things we can't reasonably control.

General

These terms, the Privacy policy and your plan choice are the entire agreement between us. We send notices to the studio owner's email. You may not transfer the agreement without our consent. We may transfer it to a business that takes over MeetScarlet.

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