# How your studio moves to MeetScarlet.

Source: https://meetscarlet.com/migration/
Updated: 2026-11-10

You send us your client list and schedule, we build your studio in MeetScarlet, and each member signs in with the same email, adds a card once and buys their plan again. Your web app can take bookings within days of setup. Saved cards, active memberships and pack balances don't transfer from your old system.

- You send: Client list (CSV), schedule, memberships and packs, logo and colors

- We do: Import your clients, build your classes and plans, publish your app

- Members do once: Sign in with the same email, add a card, buy their plan

- Doesn't transfer: Saved cards, active memberships, pack balances, history

## What you send us

- Your client list as a CSV. We read the name, email or phone, and tags; up to 2,000 clients per file, as many files as you need.
- Your class schedule, with teachers and rooms.
- Your memberships and packs, with their names and prices.
- Your logo and your colors.
- Your Apple and Google developer accounts, when they're ready. Start Apple's enrollment on day one.

## What we do

- Import your clients. The import check saves nothing and lists every row: who will be added, and which rows are skipped and why.
- Build your schedule, memberships and packs as MeetScarlet plans.
- Test booking, buying a plan and check-in before your members arrive.
- Set up your web app. Your web app can take bookings within days of setup.
- Prepare your store listings and submit your app under your own developer accounts. Your iPhone and Android apps follow about 4 to 6 weeks after your Apple and Google developer accounts are ready; most of that wait is Apple's enrollment.

## What your members do, once

- Sign in to your app with the same email they gave you. They get a 6-digit code by email and land on the profile you imported.
- Add a card once. Cards are saved with Stripe on your studio's own account.
- Buy their plan again in your app, or you send them a payment link from the desk. Their plan starts when they've paid.
- Sign your waiver in the app at their first booking, if your studio uses one. The desk can't check them in until it's signed.

After that, renewals charge their saved card automatically. A plan with a free trial charges when the trial ends.

## What doesn’t transfer

- Saved cards. They're held by your old system's payment processor. Card import through Stripe is not something we offer.
- Active memberships and pack balances. Members buy their plan again in your app.
- Signed waivers. Members sign yours again in the app.
- Booking and payment history. It stays in your old system; export it for your records before you close your account.

To keep it fair for members with classes left on a pack, let those packs run down in your old system before you switch, and time the switch to a renewal date where you can.

## Your migration checklist

- Check the notice period in your current software agreement.

- Start Apple's developer enrollment, and Google's.

- Export your client list as a CSV, and your booking and payment history for your records.

- Send us your schedule, memberships, packs, logo and colors.

- Stop selling new packs in your old system, and let open ones run down.

- Tell your members the date, and that they'll sign in with the same email and buy their plan again in your app.

- Keep your old system running until your app is live.

Moving from Mindbody? See [switching from Mindbody](https://meetscarlet.com/switch-from-mindbody/).

## Questions

Straight answers. Anything else, ask us on a demo.

### Do my members have to sign up again?

No. Members sign in with the same email you imported, using a 6-digit code sent by email, and land on their imported profile. They add a card once and buy their plan in your app.

### Can you move my members' saved cards?

No. Saved cards stay with your old system's payment processor, and card import through Stripe is not something we offer. Each member adds a card once in your app.

### Will members keep their membership or the classes left on a pack?

Not automatically. Memberships and pack balances don't transfer, so members buy their plan again in your app. Let open packs run down in your old system before you switch.

### When are members first charged in the new app?

When they buy their plan, or when its free trial ends if you give the plan one. After that, renewals charge their saved card automatically.

## Keep reading

- [Switch from Mindbody Leaving Mindbody for your studio's own app: what moves, what members redo, the timeline, and what MeetScarlet costs ($349 a month).](https://meetscarlet.com/switch-from-mindbody/)
- [Switching booking software How switching to MeetScarlet works: import your client list from a CSV, check it before anything is saved, and launch your own app in about 4 to 6 weeks.](https://meetscarlet.com/features/switching/)
- [Memberships and class packs MeetScarlet is a membership app for studios, gyms and salons: sell memberships, class packs, credits and minute packs in your own branded app. From $349 a month.](https://meetscarlet.com/features/memberships/)