# Check members in from a pass in your own app.

Source: https://meetscarlet.com/features/check-in/
Updated: 2026-11-10

MeetScarlet's check-in works from a pass in your branded app: the member shows a QR code that changes every 30 seconds, your desk scans it, and MeetScarlet checks their membership and takes the visit, credit or minutes off in the same step. It comes with every plan, from $349 a month.

- Member: A QR pass in your app, plus a backup code

- Desk: Scan with a camera, or type a name or code

- Checks: Membership, balance, payments, waiver and more

- Mistakes: Undo within 10 seconds puts the visit back

## The pass in your app

Each member has a pass in your branded app with a QR code that changes every 30 seconds and works once, so a screenshot or a photo of someone else's code does not get anyone in. A backup code that does not change is there for when a phone will not scan; your desk is told when that code is used.

## At the front desk

- Scan the pass with a camera, or type the member's name, email or backup code
- See straight away whether they are checked in, checked in with a note, such as running low, or refused, with the reason in plain words
- The visit, credit or tanning minutes come off their membership in the same step
- Tap Undo within 10 seconds and the visit goes back on their balance

## What MeetScarlet checks on every scan

| Check | What the desk sees |
| --- | --- |
| A membership that covers today | Refused, with no membership or expired |
| Visits, credits or minutes left | Refused when used up; a note when running low |
| A frozen membership or a failed payment | Refused, with the reason |
| Already checked in in the last hour | Refused, so one pass cannot let two people in |
| Visit limits, opening hours and a waiver on file | Refused, with the rule that stopped it |

## When it is not the right fit

- You want the pass in the phone's own wallet app. Today the pass is in your branded app.
- You need the scan to open a door or a turnstile. MeetScarlet checks members in at the desk and does not connect to door hardware.

## See how it's set up

The step-by-step guide your team would follow, on MeetScarlet Help: [Check members in at the front desk](https://docs.meetscarlet.com/check-in/).

[Image: The Check-in page: the scan field, a green IN card for Ana Kowalska saying Checked in, 9 visits left, with an Undo button, and today's check-ins on the right.]

## Questions

Straight answers. Anything else, ask us on a demo.

### How do members check in?

They open the pass in your app and show the QR code at the desk. Your desk scans it, or types their name or backup code.

### Can someone check in with a screenshot of another member's pass?

No. The QR code changes every 30 seconds and works only once, so a screenshot or a photo stops working almost straight away.

### Does check-in use up a visit from a pack?

Yes. Check-in takes the visit, credit or tanning minutes off the member's membership in the same step, and the desk can undo it within 10 seconds.

### What happens if a membership payment failed?

The desk sees that the member is refused because of a failed payment, with the reason, so they can sort it out at the desk.

### Can the pass go in the phone's wallet app?

Not today. The member's pass is in your branded app, with a backup code for when a phone will not scan.

## Keep reading

- [Memberships and class packs MeetScarlet is a membership app for studios, gyms and salons: sell memberships, class packs, credits and minute packs in your own branded app. From $349 a month.](https://meetscarlet.com/features/memberships/)
- [Gyms and fitness studios A booking app for gyms and fitness studios under your own name: classes with a waitlist, memberships and day passes, and check-in from the member's phone.](https://meetscarlet.com/industries/gyms/)
- [Tanning salons A tanning salon app under your own name: clients book beds, see which bed levels their plan covers, and use unlimited or minute packs. Set up for you.](https://meetscarlet.com/industries/tanning-salons/)